How renting works
For renters
Renting a home in Phuket, Natai or Khao Lak with us takes a few simple steps.
Help centre
Short, practical answers on renting, listing and working with us — from the first search to the deposit's return.
7 articles in 4 topics
Getting started
What renting through us looks like, from the first search to the keys.
Booking by request vs instant booking
For renters
Homes on the Platform can be booked in two ways. The listing shows which one applies.
Owners
Listing a home with us, verification, prices and getting paid.
How to list your property
For owners
Listing is free. We earn a commission only when your home is rented or sold.
Verification and documents
For everyone
We check homes, owners and agents so that renters can book with confidence. Here is what we ask for and how we keep it safe.
Agents
How agents work with us: selections, clients and commission.
How it works for agents
For agents
Bring your clients to homes across Phuket, Natai and Khao Lak and earn half of the commission the owner pays. Your clients stay yours.
Account and safety
Your account, your data, reporting a listing and reaching us.
Report a listing
For everyone
Help us keep the Platform accurate and safe. If something about a listing looks wrong, tell us.
Contact us
For everyone
We're happy to help with homes, bookings, listings and anything else.
Still need help?
Contact us — we reply within one working day.