Report a listing

What to report

• The photos or description don't match the property.
• The price, size, bedrooms or facilities are wrong.
• The home is offered by someone who has no right to let it.
• The same property appears more than once.
• Stays under 30 nights are offered without a licence.
• Suspected fraud, a request to pay someone other than as described below, or anything unsafe.

How to report

Send the listing link and a short description of the problem: Contact us.

Screenshots help. If an agent works with you, you can also tell your agent.

What happens next

• We confirm we've received your report within 1 working day.
• Our staff check the listing, the documents and, where needed, the property itself.
• While we check, we may hide the listing.
• If the listing breaks our Listing Rules, we correct it or remove it.
• We don't share your name with the owner.

How payments are made

• Short stays: you pay only us — by card on the Platform, by bank transfer to the account of Prestige Phuket Properties Co., Ltd., or in cash at our office.
• Long stays: rent is paid as written in your signed lease — usually to the owner's account named in the lease.
• Agents never take payments for homes.

If anyone asks you to pay in another way, don't pay — report it to us.